Week 3 #2 Example

Week 3 #2 Example Week 3 #2 – Coursework Example Human resource Wal mart has unique model, whose adoption aims to train their employees’ three items that include service for the customer, striving to achieve excellence, and the respect for other employees. From a Wal mart perspective, it is the people they offer their services that matters the most, therefore, employees must strive to attain customer satisfaction to achieve the difference. The Kirkpartrick’s four levels of program for evaluating the training of employees has immense application especially for organisations that has structural models that seeks to invest in the service provision through enhancement of capacity building. The first level is reaction, which aims at measuring the customer satisfaction. The situation at Wal mart can adopt the Kirkpartrick’s approach by developing acceptable standards that aims to measure the satisfaction of the customer based on the reaction towards these standards and taking appropriate actions (Serial solution, 201 1). The second level is learning, which aims to help Wal mart employees acquire knowledge and skills to improve the services and attitude of the customers.The third level is behaviour, which aims to assist employees change their desires, what they must know, and the right environment for interaction (Dreher and Dougherty, 2002). Evaluation of changes before and after the training based on observable traits would help the immediate supervisors at Wal mart attain their training target. The most important part of the training is the result level, which aims to measure the final goals related to the improvement of work quality, increased productivity, and low turnover (Dreher and Dougherty, 2002). The Wal mart can use Kirkpartrick’s approach of evaluating the training by using control groups and allowing enough time until the results can be attained. ReferencesDreher,G., & Dougherty, T. (2002). Human Resource strategy: A behavioural perspective for the general manager manager Bo ston, MA: McGraw-Hill/IrwinSerial Solution (2011). Streamlining workflow and improving e-resource management, retrieved from http://media2.proquest.com/documents/Case_Study_- _American_University.pdf